Privacy Policy - Removal Company Camden

This Privacy Policy explains how Removal Company Camden collects, uses, stores, shares, and protects personal data relating to our customers, prospective customers, suppliers, and other individuals in the Camden area. It applies to all Removal Company Camden customers in the area and to anyone who interacts with our services, whether online, by phone, by email, or in person. We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Removal Company Camden is a removal and moving services provider operating in Camden and surrounding areas. For the purposes of data protection law, we act as a data controller when we decide why and how personal data is processed. In limited circumstances, we may act as a data processor where we process information on behalf of another organisation under its instructions.

2. Personal Data We Collect

We collect only the personal data that is necessary to deliver our services, manage our business, and meet legal obligations. Depending on the type of service requested, the information we may collect includes:

Identity details such as your name, title, and any company name.
Contact details such as address, email address, and telephone number.
Service information such as move dates, property details, inventory information, and access requirements.
Billing and payment information such as invoice details and payment status.
Communication records such as emails, call notes, messages, complaints, and feedback.
Technical data where applicable, including basic website usage information and device-related details.
Special category data only where necessary and only if you choose to provide it, for example health or access requirements that may be relevant to a move.

We do not intentionally collect more personal data than we need. If you provide information about other people, such as household members or business contacts, you should ensure that you have permission to share it with us.

3. How We Use Your Personal Data

We use personal data for the following purposes:

To provide quotations and respond to enquiries.
To plan, manage, and complete removal services.
To arrange access, timings, and operational logistics.
To send service updates, invoices, and administrative communications.
To manage customer support, complaints, and dispute resolution.
To improve our services, processes, and customer experience.
To comply with legal, regulatory, accounting, and insurance obligations.
To prevent fraud, misuse, or unlawful activity.

We will only use your personal data for the purposes for which it was collected unless we reasonably determine that we need to use it for another compatible purpose and the law allows us to do so.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process your personal data. Depending on the context, we rely on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes preparing a quote, booking services, arranging a move, and handling billing.

Legal Obligation

We process personal data when required to comply with legal and regulatory duties, including tax records, insurance requirements, and lawful requests from authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. Examples include service improvement, internal record-keeping, fraud prevention, and operational management.

Consent

Where required by law, we may ask for your consent, particularly for optional communications or for certain categories of sensitive information. If we rely on consent, you may withdraw it at any time.

Vital Interests and Public Task

These bases will only be used in exceptional situations where they are relevant and legally applicable.

5. Sharing Your Data and Processors

We do not sell your personal data. We may share it only when necessary and only with appropriate safeguards. This may include:

Processors who provide services on our behalf, such as IT support, cloud storage, payment handling, accounting, scheduling, and administrative systems.
Professional advisers such as accountants, insurers, legal advisers, and auditors.
Authorities where we are required to disclose information by law, court order, or regulatory request.
Third parties involved in your move where necessary to perform the service, such as building management or storage providers.

When we use processors, they are only permitted to process your data under our instructions and must take appropriate security measures. We carry out reasonable checks to ensure that processors are capable of protecting personal data and meeting GDPR requirements.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, insurance, and operational requirements. Retention periods depend on the type of information and the reason it is held.

Quotation and enquiry records may be kept for a limited period to manage follow-up and business records.
Customer service and contract records may be retained for the duration of the service relationship and for a reasonable period afterwards.
Financial and tax-related records are kept for the period required by law.
Complaint and dispute records may be retained until the matter is resolved and any related limitation period has expired.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data Security

We take the security of personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of our internal procedures.

However, no system can be guaranteed to be completely secure. If we become aware of a personal data breach affecting your information, we will assess the risk and notify the relevant authorities and affected individuals where required by law.

8. International Transfers

Where personal data is transferred outside the UK, we will ensure that suitable safeguards are in place, such as an adequacy decision or approved contractual protections, so that your data remains protected in line with data protection law.

9. Your Rights

You have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exceptions under the law.

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you can ask us to delete your data in certain circumstances.
Right to restriction – you can ask us to limit how we use your data in certain situations.
Right to object – you can object to processing based on legitimate interests or direct marketing.
Right to data portability – you can request certain data in a structured, commonly used format.
Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

If you wish to exercise any of these rights, we will respond in line with applicable legal time limits. We may need to verify your identity before taking action to protect your privacy.

10. Automated Decision-Making

We do not use fully automated decision-making or profiling in a way that produces legal or similarly significant effects on individuals. If this changes in the future, we will update this policy and provide the required information.

11. Children’s Data

Our services are not generally directed at children, and we do not knowingly collect personal data from children unless it is necessary in connection with a move and provided by an adult with authority to do so. If we learn that we have collected data from a child without proper authority, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. The latest version will apply to your use of our services. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Summary of Your Privacy

In summary, Removal Company Camden processes personal data to provide moving services, manage customer relationships, comply with legal duties, and operate responsibly. We collect only what is needed, use it on a valid lawful basis, keep it for no longer than necessary, and share it only with trusted processors or where required by law. You have rights over your data, and we are committed to respecting those rights in a transparent and secure way.

This policy applies to all Removal Company Camden customers in the Camden area.